Customer service

We provide repairs to all machine brands and all mechanical, electrical, hydraulic and pneumatic machine systems:

Conventional Machine Tool Repair
Spindle Rebuilding and Repair
CNC Machine Tool Repair & Rebuilding
Installation, diagnostic, and troubleshooting
Repairing of controller and operational I/C main-board
CNC control retroﬁt SIEMENS
Complete overhaul to customers’ requirements
Fabrication of accessories and spare-parts for replacement
Regular and Preventative Maintenance programs

With 20 engineers and 65 technicians, we are one of the largest and most capable machine tools company in the nation. Our technicians are factory trained with years of experienced in real working environments. Our expertise allow us to develop time-efficient and cost-effective solutions for each unique situation.

“We don’t just sell machineries… we come with them”

Our relationships with customers do not end after the purchase agreement – it’s actually the beginning. When customers purchase from TAT, they are not just purchasing quality machineries but also quality after-sales services and assurance. Some activities from our Customer Care department includes but not limited to:

Regular inspections and servicing of machines during warranty period and/or under preventative maintenance agreement
Servicing of machines during weekends and holidays with 24/7 operational warranty for premium service package
Online support and assistance through telephone, email, or fax.
HOTLINE direct support number (848) 2220 5377 (Ext: 111) for troubleshooting
Supplies of the spare parts for the full range of products
Training of maintenance and service personnel